People have always been the biggest asset of any company and that is what drives the business. Technology allows them to connect and serve your customers better. End-user support is then paramount to a successful and profitable business.
At Qbt Consulting, we believe in a dedicated team assigned to a client. We also believe in working on-site more, which enables us to get the first-hand knowledge of the business and processes and this in return empowers us in giving swift resolution to any issue which arises.
Over the past 20 years, we have learned and developed policies and process to ensure the best end-user support to all our clients. As we have dedicated teams for each client, the team of technicians who work on-site are also the first point of contact if any issue arises. This ensures that the clients don’t waste any time in explaining the issue again and again to the new technician. This also ensures the best possible resolution because the team already have a deep understanding of the client’s business, policies and processes.